Refund policy


Last Updated: August 4, 2026

At Quiccart, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Refund & Return Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.

  • All original tags, labels, manuals, and accessories are included.

  • The product is returned in its original packaging.

  • Proof of purchase (order confirmation or invoice) is provided.

  • If 3 days have passed since delivery, we unfortunately can't offer a refund or exchange.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Items marked as Final Sale or Non-Returnable.

  • Products damaged due to misuse or improper handling by the customer.

  • Items returned without original packaging or essential accessories.

  • Items purchased on sale or with a discount code.

  • Items that have been used, washed, or altered.


  • Items returned after the 3-day window has closed.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos or videos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another suitable resolution.

4. Return Process

To initiate a return:

  1. Contact our customer support team with your order details.

  2. Wait for return authorization and instructions.

  3. Pack the product securely in its original packaging.

  4. Ship the item using the instructions provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

  • If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.

  • For all other eligible returns, the customer is responsible for return shipping charges ₹100.

  • Send the package back to the address we share over email. You handle the courier — and you'll save the pickup fee.

6. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

7. Exchanges

We offer exchanges for eligible products that are:

  • Damaged or defective

  • Incorrectly shipped

  • Eligible for replacement under our return policy.

Exchange requests are subject to product availability.

8. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched. If payment has already been made, a full refund will be issued.

After Shipment

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product qualifies under this policy.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, any applicable shipping, return shipping, or handling charges may be deducted from the refund amount.

10. Refund Exceptions

Refunds may be declined if:

  • The returned product shows signs of use or damage caused after delivery.

  • The product is missing parts, accessories, or original packaging.

  • The return request is made after the eligible return period.

  • The item is listed as non-returnable.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Business Name: Quiccart
Email: support@quiccart.com
Website: quiccart.com